Customer Support
Warranty help, complaint handling, service follow-ups, and answers to your questions — our customer care team is here before and after every job.
Warranty, Complaints & Follow-Up
Warranty Support
Every repair and installation is covered by a service warranty, stated on your receipt. If a covered issue returns within the warranty period, we fix it again at no charge — just contact us with your receipt details.
Complaint Handling
Not satisfied with something? Tell us. Complaints go directly to management, are acknowledged within one business day, and are resolved with a clear answer — not excuses.
Service Follow-Up
Our customer care team follows up after completed jobs to confirm everything is working as it should. Your feedback directly shapes how we train our technicians.
Frequently Asked Questions
Yes. All repairs and installations carried out by Hawks Enterprises are covered by a service warranty. The warranty period depends on the type of work and parts used — it is stated clearly on your service receipt.
We are based in Main Bazar Dewna Mandi, District Gujrat, and serve homes and businesses throughout the district and nearby areas. Contact us to confirm coverage for your location.
Most bookings are scheduled within 24–48 hours. For urgent breakdowns, call us directly and we will do our best to arrange a same-day visit.
Call, WhatsApp, or use the support form below with your name, the service date, and a short description of the issue. If the problem is covered, we schedule a free follow-up visit.
Yes. We offer Annual Maintenance Contracts (AMC) for offices, shops, and small businesses covering air conditioning, appliances, and general technical upkeep with priority response. See our Technical & Engineering page.
Payment is made after the work is completed and you are satisfied. We accept cash and common mobile payment methods; for businesses on maintenance contracts, monthly invoicing is available.
Open a Support Request
Warranty claim, complaint, follow-up, or a general question — send it here and our customer care team will take it from there.
- Acknowledged within one business day
- Complaints reviewed directly by management
- Warranty visits scheduled free of charge